Important Note: This Privacy Policy applies to all registered players and visitors of siti8.bet. By using the siti8 platform, you agree to the data collection and processing practices described in this document.
Siti8 ("we", "platform", "siti8.bet") respects the privacy of every individual who uses our services. This Privacy Policy is designed to ensure you know exactly how your information is handled — from the moment you first visit our website to when you register as a member and play on the siti8 platform.
This policy applies to all siti8 products and services, including live casino, table games (Baccarat, Blackjack, Roulette, Sic Bo), slots, jackpots, and Sports Betting covering the Malaysia Super League, EPL, badminton, and esports. It also covers all interaction channels including the website, mobile app, live chat, email, and WhatsApp.
Legal Basis: This Privacy Policy is established and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). siti8 is the data controller responsible for all personal data processed through this platform.
Siti8 collects only the minimum personal data necessary — no excessive data is collected without clear justification. The following are the categories of data we collect:
| Data Category | Sample Information | Mandatory / Optional |
|---|
| Identity Data | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Contact Information | Email, Malaysian phone number | Mandatory |
| Financial Data | Payment methods (TnG, DuitNow, FPX), transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, login sessions | Automatic |
| Gaming Data | Betting history, favourite games, account balance | Automatic |
| Communication Data | Customer support records, complaints, and feedback | Where applicable |
siti8 does not collect credit card numbers directly. All financial transactions are processed through licensed payment providers with their own encryption and security standards — including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX.
Your personal data is collected through the following methods:
- Direct Registration: When you complete the siti8 account registration form with your name, email, phone number, and other required details.
- KYC (Know Your Customer) Process: When you submit identity verification documents such as your MyKad or passport for account verification purposes.
- Financial Transactions: Deposit and withdrawal details via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks) are collected automatically for accounting records.
- Platform Usage: Your in-platform activity — including gameplay, bets placed, clicks, and navigation — is recorded for security purposes and to improve your user experience.
- Communication with Support: Records of conversations with the siti8 customer support team via Live Chat, email, or WhatsApp are retained for reference and quality assurance purposes.
- Cookies & Tracking Technologies: siti8 uses cookies and similar technologies to enhance your user experience — see the cookies section below for full details.
Siti8 uses your personal data only for legitimate and transparent purposes. The primary purposes are as follows:
- Account Management: Creating, verifying, and maintaining your siti8 account, and processing secure logins.
- Transaction Processing: Processing deposits and withdrawals through your preferred Malaysian payment method, efficiently and securely.
- Identity Verification (KYC & AML): Meeting legal requirements related to identity verification and anti-money laundering.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, platform abuse, and cybersecurity threats.
- Customer Service: Providing technical support and user assistance through siti8's support channels.
- Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gambling support.
- Platform Improvement: Analysing aggregated and anonymised usage data to improve the features and overall experience of the siti8 platform.
- Important Communications: Sending account-related notices, updates to our terms, or important security information relevant to you.
- Marketing (with consent): Sending promotional offers, bonuses, and siti8 news only where you have given your consent.
Siti8 does not sell or disclose your personal data to third parties for marketing purposes. However, in the following limited situations, minimal data sharing may occur:
- Payment Providers: Transaction details that must be shared with payment providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX to process your deposits and withdrawals.
- Game Providers: Basic game session data is shared with licensed game providers such as Evolution Gaming and Pragmatic Play solely to ensure games function correctly.
- Regulatory Authorities: Information required by Malaysian law, court order, or a legitimate enforcement agency will be disclosed as legally necessary.
- Technical Service Providers: Cloud infrastructure and cybersecurity providers operating under strict confidentiality agreements with siti8.
Our commitment: All third parties we work with are bound by strict data protection agreements. They may only process your data for purposes we have specified and may not use it for any other reason.
Siti8 continually invests in technical and organisational security measures to protect players' personal data from unauthorised access, disclosure, alteration, and destruction.
- High-grade data encryption (SSL/TLS 256-bit) for all communications between players and siti8's servers.
- Passwords are stored using one-way bcrypt hashing — your password is never stored in a readable format.
- Role-based access control (RBAC) — siti8 staff can only access data relevant to their specific responsibilities.
- Regular external security audits conducted by independent cybersecurity firms.
- 24/7 threat monitoring with automated intrusion detection systems.
- Two-factor authentication (2FA) is available for all player accounts that want an extra layer of security.
While siti8 takes all reasonable precautions, no security system is 100% foolproof. You are also responsible for keeping your password confidential and not sharing it with anyone — including siti8 staff, who will never ask for your password.
Siti8 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|
| Active account information | For the duration of the active account | Ongoing services |
| Financial transaction records | 7 years after transaction | PDPA & AML Legal Requirements |
| KYC Documents | 5 years after account closure | Legal compliance |
| Security & Access Logs | 12 months | Fraud detection & investigation |
| Customer Support Records | 3 years | Reference & quality control |
| Marketing data (with consent) | Until consent is withdrawn | Responsible marketing |
Once the retention period expires, data is securely deleted or anonymised in accordance with industry-approved procedures.
In some cases, your personal data may be processed or stored outside Malaysia — for example, when siti8 uses cloud infrastructure providers or international game providers such as Evolution Gaming.
In such situations, siti8 ensures that:
- Data transfers are only made to countries or entities that provide a level of data protection equivalent to or greater than that of Malaysia.
- Legally binding data transfer agreements are signed with all recipients of data outside Malaysia.
- All transferred data remains fully subject to the terms of this siti8 Privacy Policy without exception.
The siti8 platform is STRICTLY LIMITED to individuals aged 18 and above. siti8 does not knowingly collect any personal data from children or minors.
If we discover that a child's personal data has been collected inadvertently, we will delete it immediately and close the account in question. Parents or guardians who suspect their child has registered a siti8 account should contact our support team right away.
Siti8 may send you marketing communications — including updates on new bonuses, game promotions, special offers, and platform news — via email, SMS, or app notifications.
All marketing communications are opt-in only — you will only receive marketing materials if you actively choose to during registration or via your account settings.
- You may withdraw your marketing communications consent at any time via the "unsubscribe" link in any email or through your siti8 account settings.
- Withdrawing your marketing consent will not affect essential operational communications, such as account or security-related notices.
- Siti8 does not send spam or unsolicited emails.
Siti8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service offerings. The "Updated" date at the top of this document will always reflect the latest version.
For significant changes, siti8 will notify players via:
- Notification via your registered email.
- In-platform notice upon your next login.
- Updates are posted on the Privacy Policy page at siti8.bet/privacy-policy.
Continued use of the siti8 platform after the effective date of any update constitutes your acceptance of the changes.
For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by siti8, please contact us through the following channels:
- Privacy Email: privacy@siti8.bet
- General Support Email: support@siti8.bet
- Live Chat: Available 24/7 on the siti8 platform — chat icon at the bottom right corner
- Response Time: Privacy-related enquiries will be responded to within 3 business days
You may submit a data rights request (access, correction, deletion, or restriction of processing) by emailing privacy@siti8.bet. Please include your full name and registered email address to help us verify your identity.
For more information about your rights as a data subject under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia.